Scholarship

Nitschke, A.A. & Frye, W.D. (2008). Managing Housekeeping Operations, Revised Third Edition. Lansing, Michigan: American Hotel & Lodging Educational Institute. ISBN: 978-0-86612-336-5.

Park, C., Kim, Y.R., & Frye, W.D. (In Press). Keeping the competition close: The impact of competitor distance in the U.S. lodging industry. International Journal of Tourism Research. Accepted for publication Dec. 16, 2021; Article DOI: 10.1002/jtr.2510. 

Frye, W.D., Lee, M.J., Huh, C., & Kang, H. (2019). What makes Gen Y employees remain in the hospitality business?: An internal marketing approach. International Journal of Hospitality Management, 85. 

Frye, W.D. (2012). An examination of job satisfaction of hotel front office managers according to extrinsic, intrinsic, and general motivational factors. International Journal of Business & Social Science, 3 (18) 40-52. 

Huh, C. & Frye, W. D. (2011). Changes in propensity to search for travel information online over time: A cohort analytical approach. Journal of Quality Assurance in Hospitality & Tourism, 12(2) 157-176. 

Frye, W.D. & Mount, D.J., (2007). An examination of job satisfaction of hotel general managers based on hotel size and service type. Journal of Human Resources in Hospitality & Tourism, 6(2) 109-134. 

Mount, D. J. & Frye, W. D., (2006). The impact of hotel size and service type on employee job satisfaction. FIU Hospitality and Tourism Review, 24(1) 60-68. 

Frye, W. D. & Eicher, C., (2006). The benefits of school-to-work initiatives for hospitality organizations: Formula for success in Pennsylvania. The Consortium Journal of Hospitality and Tourism, 11(1) 45-54. 

Frye, W.D., (2022). Good housekeeping: Developing a rotational guestroom use strategy. Lodging, 47(6) 12.

Frye, W.D., (2022). Good housekeeping: Where to find housekeeping employees in today’s environment. Lodging, 47(4) 14.

Frye, W.D., (2021). Good housekeeping: Servicing accessible rooms. Lodging, 47(2) 13.

Frye, W.D., (2021). Good housekeeping: Check it or remove it – The two absolute minimum room requirements for room attendants. Lodging, 46(9) 13.

Frye, W.D., (2021). Good housekeeping: Key investments for the Housekeeping department – Where not to skimp on your spending. Lodging, 46(7) 12.

Frye, W.D., (2021). Good housekeeping: Engineering essentials – Electrical and mechanical systems must be maintained. Lodging, 46(5) 8.

Frye, W.D., (2020). Good housekeeping; Less is more – New protocols for a new norm. Lodging, 46(3) 15.

Frye, W.D., (2020). Visual message; What’s most important to hotel guests right now. Lodging, 45(10) 27.

Frye, W.D., (2020). Good housekeeping; Coronavirus basics – Important steps that every hotel must immediately enact. Lodging, 45(8) 12.

Frye, W.D., (2020). Good housekeeping; Look out! – Helping guests be more aware of their surroundings. Lodging, 45(6) 14.

Frye, W.D. (2019). Good housekeeping: Special of the day - Rotational cleaning tasks to ensure cleanliness. Lodging, 45(3) 14.

Frye, W.D. (2019). Good housekeeping: Servicing stayovers - Five often overlooked tasks. Lodging, 45(1) 14. 

Frye, W.D. (2019). Good housekeeping; Flat of fitted sheets? – Examining the benefits of both. Lodging, 44(11) 14.

Frye, W.D., (2019). Good housekeeping; Employee investment – Often overlooked investments for guestrooms. Lodging, 44(9) 14.

Frye, W.D., (2019). Good housekeeping; Lost and found responsibilities – Legal implications and guest expectations. Lodging, 44(7), 15.

Frye, W.D., (2019). Good housekeeping; Safe and secure – Security-related tasks for room attendants. Lodging, 44(5), 22.

Frye, W.D., (2018). Good housekeeping; On the ball – Overcoming common disruptions to efficient housekeeping. Lodging, 44(2), 16.

Frye, W.D., (2018). Good housekeeping; Creating the best – Properly training new room attendants.  Lodging, 43(12), 14.

Frye, W.D., (2018). Good housekeeping; Technology innovations for the future – What to expect in room attendant efficiency. Lodging, 43(10), 16.

Frye, W.D., (2018). Good housekeeping; Preserving Mattresses – When and if to rotate or flip. Lodging, 43(8), 17. 

Frye, W.D., (2018). Good housekeeping; Ceiling Solution – A simple method for cleaning ceilings and vertical surfaces. Lodging, 43(6), 14. 

Frye, W.D., (2017). Good housekeeping; Public Area Basics – Timing, signage, and vigilance are key. Lodging, 43(3), 16. 

Frye, W.D., (2017). Good housekeeping; Color Coded Cleaning – Preventing Cross Contamination. Lodging, 43(1), 18.

Frye, W.D., (2017). Good housekeeping; Ozone laundry systems – Save water, energy, and chemicals. Lodging, 42(11), 18. 

Frye, W.D., (2017). Good housekeeping; When to refurbish guestrooms. Lodging, 42(9), 16. 

Frye, W.D., (2017). Good housekeeping; Room responsibility – Safeguarding room keys and guest privacy. Lodging, 42(7), 18. 

Frye, W.D., (2017). Good housekeeping; Guestroom cleaning efficiency – Limit trips to the housekeeping cart. Lodging, 42(5), 20.

Frye, W.D., (2016). Good housekeeping; Team guestroom cleaning – An alternate approach to increase productivity and morale. Lodging, 42(2), 18.

Frye, W.D., (2016). Good housekeeping; Housekeeping cart prep – The key to achieving efficiency. Lodging, 41(12), 22.

Frye, W.D., (2016). Good housekeeping; Meth labs – A dangerous hotel challenge. Lodging, 41(10), 20.

Frye, W.D., (2016). Good housekeeping; Staffing success – Where to find reliable employees. Lodging, 41(8), 16.

Frye, W.D., (2016). Good housekeeping; Safety threats – Needlesticks, bloodborne pathogens, cross-contamination, and more. Lodging, 41(6), 22.

Frye, W.D., (2015). Good housekeeping; The evolution of housekeeping – What has changed in 40 years? Lodging, 41(3), 20.

Frye, W.D., (2015). Good housekeeping; Top 5 tasks – Frequently missed areas when cleaning an on-change room. Lodging, 40(11), 16.  

Frye, W.D., (2015). Good housekeeping; Clean sweep – Determining the correct order to clean guestrooms. Lodging, 40(11), 16.  

Frye, W.D., (2015). Good housekeeping; Cut your losses – A proactive approach to eliminating linen and amenity theft. Lodging, 40(9), 20.  

Frye, W.D., (2015). Good housekeeping; Pest control – Consider these environmentally friendly techniques to keep critters away. Lodging, 40(7), 20.  

Frye, W.D., (2014). Good housekeeping: Reducing the spread of contagious illnesses. Lodging, 40(4), 16.  

Frye, W.D., (2014). Good housekeeping: In brief – Essential topics to cover in daily pre-shift meetings. Lodging, 40(3), 16.  

Frye, W.D., (2014). Good housekeeping: Added incentives – How to show appreciation and reward productivity and performance. Lodging, 40(1), 22.  

Frye, W.D., (2014). Good housekeeping: Cleaning expenses - Do you know the true variables costs per occupied room? Lodging, 39(11), 18.  

Frye, W.D., (2014). Good housekeeping: Do not touch - A list of personal items to leave alone. Lodging, 39(9), 18.  

Frye, W.D., (2014). Good housekeeping: Spring cleaning - Time to complete those often-overlooked tasks. Lodging, 39(8), 16.  

Frye, W.D., (2014). Good housekeeping: The 5 minute bed - Work smarter to increase productivity. Lodging, 39(7), 16.  

Frye, W.D., (2014). Good housekeeping: Deep cleaning - Prolonging the use life of guestrooms. Lodging, 39(6), 16.  

Frye, W.D., (2014). Good housekeeping: Back injuries – The number one workplace safety challenge. Lodging, 39(5), 16.  

Frye, W.D., (2013). Good housekeeping: Do not disturb - Honoring guest privacy. Lodging, 39(4), 16.  

Frye, W.D., (2013). Good housekeeping: Chemical reaction – Deadline for hazard communication compliance looms ahead. Lodging, 39(3), 18.  

Frye, W.D., (2013). Good housekeeping: The germiest places in a hotel guestroom. Lodging, 39(2), 16.  

Frye, W.D., (2013). Good housekeeping: Safety first - Steps to increase housekeeper safety in guestrooms. Lodging, 39(1), 22.  

Frye, W.D., (2013). Good housekeeping: How to avoid cross contaminating clean linens. Lodging, 38(12), 22.  

Frye, W.D., (2012). Human sex trafficking in hotels is a major concern for hoteliers. The Rooms Chronicle, 20(1), 1-4.

Frye, W.D., (2012). New CPR procedures are easy to use and encourage immediate response. The Rooms Chronicle, 20(1), 12-13.

Frye, W.D., (2011). Eight items every front desk should have available for guests. The Rooms Chronicle, 19(5), 1-3.

Nitschke, A. & Frye, W.D., (2011). The basics of loaning items to guests. The Rooms Chronicle, 19(5), 1, 4.

Frye, W.D., (2011). Understanding the breakeven point when it comes to rook revenue. The Rooms Chronicle, 19(5), 8-9.

Frye, W.D., (2011). Should lone employees leave the front desk? The Rooms Chronicle, 19(5), 16.

Frye, W.D., (2011). TRC 2012 calendar: Hotel evacuation procedures for fire, bomb threats, and mass destruction. The Rooms Chronicle, 19(5), poster insert.

Frye, W.D., (2011). Log for guest loan items. The Rooms Chronicle, 19(5), insert.

Frye, W.D., (2011). Prioritizing responses at the front desk during busy times. The Rooms Chronicle, 19(4), 1-3.

Frye, W.D., (2011). Employers must display a new Employees’ Rights poster at workplace. The Rooms Chronicle, 19(4), 8-9.

Frye, W.D., (2011). Determining the correct order to clean guestrooms. The Rooms Chronicle, 19(4), 16.

Frye, W.D., (2011). Twelve common housekeeping errors found in many hotels. The Rooms Chronicle, 19(3), 1-3.

Frye, W.D., (2011). Hotel “call arounds” pose legal problems while other options do not. The Rooms Chronicle, 19(3), 8-9.

Frye, W.D., (2011). New book offers comprehensive look at best practices for hotel sustainability. The Rooms Chronicle, 19(3), 13.

Frye, W.D., (2011). With the deadline looking, new baby cribs standards will affect hotels. The Rooms Chronicle, 19(2), 1-3.

Frye, W.D., (2011). Determining the correct levels and time to reorder housekeeping supplies. The Rooms Chronicle, 19(2), 10-11.

Frye, W.D., (2011). New requirements for employers who seek to claim tip credit. The Rooms Chronicle, 19(2), 14-15.

Frye, W.D., (2011). Where to learn what it takes to become a hotel concierge. The Rooms Chronicle, 19(2), 16, 11.

Frye, W.D., (2011). New product provides immediate response for heart attack victims. The Rooms Chronicle, 19(1), 8.

Barth, S.C. & Frye, W.D., (2011). Safety dictates that room service “door menus” have outlived their usefulness. The Rooms Chronicle, 19(1), 9.

Frye, W.D., (2010). Inexpensive devices can ensure guest privacy and eliminate peephole tampering. The Rooms Chronicle, 18(6), 10-11.

Frye, W.D., (2010). New detection system can eliminate false claims against hotels of bed bug infestation. The Rooms Chronicle, 18(6), 14-15.

Frye, W.D., (2010). Five immediate turnoffs that will negatively impress arriving guests. The Rooms Chronicle, 18(6), 16.

Frye, W.D., (2010). TRC 2011 calendar: Hotel evacuation procedures for fire, bomb threats, and mass destruction. The Rooms Chronicle, 18(6), poster insert.

Frye, W.D., (2010). Lessons learned from a recent attempted hotel robbery. The Rooms Chronicle, 18(5), 9-11.

Frye, W.D., (2010). Keeping the night auditors productive during slow periods saves money. The Rooms Chronicle, 18(4), 1-3.

Frye, W.D., (2010). Locking down housekeeper vacuums and hotel “emergency keys”. The Rooms Chronicle, 18(4), 14-15.

Frye, W.D., (2010). Eight tactics to increase hotel revenue at the front desk. The Rooms Chronicle, 18(3), 1-3.

Frye, W.D., (2010). Wake-up call standards vary by segmentations and service levels. The Rooms Chronicle, 18(3), 1, 4, 16.

Frye, W.D., (2010). Removing petroleum jelly stains; Books about pioneers of the American Hotel Industry. The Rooms Chronicle, 18(3), 10-11.

Frye, W.D., (2010). State statute of limitations (in years) for business records. The Rooms Chronicle, 18(3), insert.

Frye, W.D., (2010). Five steps for hotels to embark on as they await better economic times. The Rooms Chronicle, 18(1), 10-11.

Frye, W.D., (2010). Questions about the value of obtaining the CHA certification. The Rooms Chronicle, 18(1), 16.

Frye, W.D., (2009). Twelve housekeeping sins that should never be committed by rooms attendants. The Rooms Chronicle, 17(5), 10-11.

Frye, W.D., (2009). TRC 2010 calendar: Hotel evacuation procedures for fire, bomb threats, and mass destruction. The Rooms Chronicle, 17(6), poster insert.

Frye, W.D., (2009). Hotels can learn many lessons from reports of towel and amenity theft. The Rooms Chronicle, 17(4), 16.

Frye, W.D., (2009). Recent hotel pranks emphasize the need for caution and …common sense. The Rooms Chronicle, 17(4), 1-3.

Frye, W.D., (2009). Dealing with unsightly black spots and streaks on bathroom mirrors. The Rooms Chronicle, 17(3), 14-15.

Frye, W.D., (2009). Hoteliers can derive revenue from menu books for guests seeking F&B choices. The Rooms Chronicle, 17(2), 12-13.

Frye, W.D., (2009). Can a hotel restrict outside food and beverages from hotel premises? The Rooms Chronicle, 17(1), 4-5.

Frye, W.D., (2009). How to properly respond to a guest death in your hotel. The Rooms Chronicle, 17(2), 6-7.

Frye, W.D., (2009). TRC 2009 calendar: Hotel evacuation procedures for fire, bomb threats, and mass destruction. The Rooms Chronicle, 17(1), poster insert.

Frye, W.D., (2008). Hotels nationally donate gently used linens to homeless shelters. The Rooms Chronicle, 16(6), 1, 3.

Frye, W.D., (2008). Hotel drinking glasses must be properly sanitized…or else! The Rooms Chronicle, 16(5), 4-5.

Frye, W.D., (2008). What are your front desk clerks watching? And who is watching them? The Rooms Chronicle, 16(3), 16.

Frye, W.D., (2008). What are your front desk clerks watching? And who is watching them? The Rooms Chronicle, 16(3), 16.

Frye, W.D., (2008). In today’s hotel environment, six steps to ensure guests’ identity and privacy. The Rooms Chronicle, 16(3), 12-13.

Frye, W.D., (2008). How long must hotel records be maintained? The Rooms Chronicle, 16(2), 16.

Frye, W.D., (2008). Three techniques for removing tar and gum from hotel carpets. The Rooms Chronicle, 16(1), 11.

Frye, W.D., (2007). Ten steps to guestroom deep cleaning will maintain your investment. The Rooms Chronicle, 15(6), 1, 3,10-11.

Frye, W.D., (2007). TRC 2008 calendar: Hotel evacuation procedures for fire, bomb threats, and mass destruction. The Rooms Chronicle, 15(6), poster insert.

Frye, W.D., (2007). Question about toilet leaks and replacing flapper valves. The Rooms Chronicle, 15(5), 11.

Frye, W.D., (2007). Safe deposit box procedures must be followed to avoid unlimited liability. The Rooms Chronicle, 15(5), 8-9.

Frye, W.D., (2007). Motivating room attendants to clean better and pay attention to detail. The Rooms Chronicle, 15(5), 6-7.

Frye, W.D., (2007). Determining why Housekeeping guest service scores are low. The Rooms Chronicle, 15(4), 5.

Frye, W.D., (2007). Removing scuff marks from no-wax floors. The Rooms Chronicle, 15(3), 16.

Frye, W.D., (2007). An innovative method to connect with your employees regarding workplace safety. The Rooms Chronicle, 15(2), 16.

Frye, W.D., (2007). Can employees be forced to take a lie-detector test to keep their job? The Rooms Chronicle, 15(1), 9.

Frye, W.D., (2007). First impressions count, five points of contextual interaction for front desk personnel. The Rooms Chronicle, 15(1), 8-9.

Frye, W.D., (2007). The history of how Bibles came to be placed in hotel rooms. The Rooms Chronicle, 15(1), 7.

Frye, W.D., (2006). Unique technology introduced for “sniffing out” hotel bedbug infestations. The Rooms Chronicle, 14(6), 6.

Frye, W.D., (2006). Removing hair and dust from walls and chemicals from housekeeper carts. The Rooms Chronicle, 14(6), 14-15.

Frye, W.D., (2006). TRC 2007 calendar: Hotel evacuation procedures for fire, bomb threats, and mass destruction. The Rooms Chronicle, 14(6), poster insert.

Frye, W.D., (2006). Single source for OSHA requirements; offering semblance of home. The Rooms Chronicle, 14(5), 8-9.

Frye, W.D., (2006). Cashier bank audit basics for front desk managers. The Rooms Chronicle, 14(4), 1-2.  

Frye, W.D., (2006). Friend of TRC launches new website and e-newsletter for hotels. The Rooms Chronicle, 14(4), 7. 

Frye, W.D., (2006). Credit card scam confuses hotel guests but lays blame at front desk. The Rooms Chronicle, 14(4), 8, 13. 

Frye, W.D., (2006). Cooling standards for PTAC units are explained. The Rooms Chronicle, 14(4), 16. 

Frye, W.D., (2006). Questions about handling Do-Not-Disturb sign situations. The Rooms Chronicle, 14(3), 16. 

Frye, W.D., (2006). Questions about the front desk bucket and storing registration cards. The Rooms Chronicle, 14(2), 10. 

Frye, W.D., (2006). More than ever, front desk responsible for verifying guests’ identity. The Rooms Chronicle, 14(1), 3. 

Frye, W.D., (2006). Hookless shower curtains and curved shower rods for guestrooms. The Rooms Chronicle, 14(1), 4. 

Frye, W.D., (2006). Innovative doorstops make tasks easier for hotel personnel. The Rooms Chronicle, 14(1), 5. 

Frye, W.D., (2005). Ask Gail offers a solution for credit card swipe problems. The Rooms Chronicle, 13(5), 8. 

Frye, W.D., (2005). Taking the bedding wars to a new level. The Rooms Chronicle, 13(5), 1,3. 

Frye, W.D., (2005). Ten ways hoteliers can help victims of Hurricane Katrina. The Rooms Chronicle, 13(5), 6-7. 

Frye, W.D., (2005). What to do if you receive counterfeit money. The Rooms Chronicle, 13(5), 7. 

Frye, W.D., (2005). Vending machines refunds are a cause for concern to FOM. The Rooms Chronicle, 13(4), 8. 

Frye, W.D., (2005). Why employee nametags are so important. The Rooms Chronicle, 13(4), 11. 

Frye, W.D., (2005). Dealing with pornography in the lobby and other public areas. The Rooms Chronicle, 13(3), 7. 

Frye, W.D., (2005). New in-room amenity for sale: Handheld personal oxygen at one’s fingertips. The Rooms Chronicle, 13(3), 1, 3. 

Frye, W.D., (2005). New product for tubs and showers makes cleaning easier and safer. The Rooms Chronicle, 13(3), 5. 

Frye, W.D., (2005). OžZoneLite air purification system cleans air by just flipping the light switch. The Rooms Chronicle, 13(3), 1-2.

Frye, W.D., (2005). The small things: Personal touches can create memorable stays for guests. AAHOA Lodging Business, 4(3), 38-41. 

Frye, W.D., (2005). It’s amazing what some people leave behind when they check out! The Rooms Chronicle, 13(2), 7. 

Frye, W.D., (2005). Back injuries remain the nation’s number one workplace safety problem. The Rooms Chronicle, 13(1), 6. 

Frye, W.D., (2005). Housekeeping attendant certification can be used as a motivation tool. The Rooms Chronicle, 13(1), 7. 

Frye, W.D., (2004). Keeping mops and brooms organized on housekeeping carts. The Rooms Chronicle, 12(6), 5. 

Forgacs, G. & Frye, W.D., (2004). No more rooms, but lots of guests: It is time to walk … here’s how. The Rooms Chronicle, 12(6), 1, 11. 

Frye, W.D., (2004). Poster: 20 key points for positive telephone skills. The Rooms Chronicle, 12(6), insert. 

Frye, W.D., (2004). A reader asks … Just who is Ask Gail? The Rooms Chronicle, 12(5), 13. 

Frye, W.D., (2004). Expect cell phone charging stations to become commonplace. The Rooms Chronicle, 12(5), 12. 

Frye, W.D., (2004). Positive telephone skills require patience, preparation and empathy. The Rooms Chronicle, 12(5), 16, 7. 

Frye, W.D., (2004). Positive telephone skills mean getting all the details down. The Rooms Chronicle, 12(4), 16. 

Frye, W.D., (2004). Five convergent factors affect travel and hotel demand. The Rooms Chronicle, 12(3), 1, 3. 

Frye, W.D., (2004). Laptop thefts from guestrooms. The Rooms Chronicle, 12(3), 7, 9. 

Frye, W.D., (2004). Positive telephone skills are a sign of respect. The Rooms Chronicle, 12(3), 16. 

Frye, W.D., (2004). Guest disputes inn’s no-show charge. The Rooms Chronicle, 12(2), 5. 

Frye, W.D., (2004). Positive telephone skills show guests you care. The Rooms Chronicle, 12(2), 16. 

Frye, W.D., (2004). Cleaning bathroom floors in guestrooms … are microfiber mops the answer? The Rooms Chronicle, 12(1), 6. 

Frye, W.D., (2004). Credit card company stymies hotel’s post-departure charges for pets and smoking. The Rooms Chronicle, 12(1), 7. 

Frye, W.D., (2004). Matching pet owners with receptive hotels. The Rooms Chronicle, 12(1), 9. 

Frye, W.D., (2003). Deciding whether or not to accept pets. The Rooms Chronicle, 11(5), 8, 13. 

Frye, W.D., published under the pseudonym “FHC” (2003). Amenity shrinkage from housekeepers’ carts. The Rooms Chronicle, 11(4), 4. 

Frye, W.D., (2003). Minibars, bottled water, suntan lotion, and … cardboard suitcases. The Rooms Chronicle, 11(4), 5. 

Frye, W.D., (2003). Personal touches can brighten a guest stay. The Rooms Chronicle, 11(4), 4. 

Frye, W.D., (2003). Service recovery in action. The Rooms Chronicle, 11(3), 9. 

Frye, W.D., (2003). The door question continues: Open or closed? The Rooms Chronicle, 11(3), 4. 

Frye, W.D., (2003). Update on use of CCTV in swimming pool areas. The Rooms Chronicle, 11(3), 12. 

Frye, W.D., (2003). Combatting SARS in hotels. The Rooms Chronicle, 11(2), 4. 

Frye, W.D., published under the pseudonym “FHC” (2003). Disposable mop cloths. The Rooms Chronicle, 11(2), 13. 

Frye, W.D., (2003). Empowering employees to please guests. The Rooms Chronicle, 11(2), 2-4. 

Frye, W.D., (2003). Guarantee revenues without overbooking. The Rooms Chronicle, 11(2), 5. 

Frye, W.D., (2003). Oil vs. latex – A difference. The Rooms Chronicle, 11(2), 7. 

Frye, W.D., (2003). Brand new publisher for TRC, same great content ahead! The Rooms Chronicle, 11(1), 1-2. 

Frye, W.D., (2003). Effects of overbooking can be costly. The Rooms Chronicle, 11(1), 3.  

Chang, H., Huh, C. & Frye, W. D. (2015).The effects of The Envelope PleaseTM Initiative on tip increase, job motivation, and engagement of room attendants. Refereed poster presentation at the Council of Hotel, Restaurant, and Institutional Education International Conference. Orlando, FL.

Huh, C. & Frye, W. D. (2009). Changes in propensity to search for travel information online over time: A cohort analytical approach. Refereed standup presentation at the Council of Hotel, Restaurant, and Institutional Education International Conference. San Francisco, CA.

Frye, W.D., (2005). An examination of job satisfaction of hotel front office managers according to extrinsic, intrinsic, and general motivational factors. Refereed standup presentation at (and proceedings of) the Great Lakes Hospitality and Tourism Educators Conference. Indianapolis, Indiana. Best Research Paper Award.

Frye, W.D., (2005). An examination of job satisfaction for hotel front office managers based on hotel size and service type. Refereed standup presentation at (and proceedings of) the Great Lakes Hospitality and Tourism Educators Conference. Indianapolis, Indiana. 

Schuler, C. & Frye, W.D., (2005). An examination of hospitality and tourism students’ satisfaction with structured internship experiences. Refereed standup presentation at (and proceedings of) the Great Lakes Hospitality and Tourism Educators Conference. Indianapolis, Indiana.

Davis, T., Ellis, R., Frye, W.D., & Lazar, R., (2005). Safety, security & AED update. Invited standup presentation at the Third Annual Hospitality Law Conference. Houston, Texas. 

Frye, W.D. & Scouten, D., (2004). What does clean mean? Meeting new guest expectations. Invited standup presentation at The Eighth International Conference & Tradeshow for Keepers of the Innâ, Professional Association of Innkeepers International. Providence, Rhode Island. 

Frye, W.D. (2004). Recent safety and security issues in hotels. Invited standup presentation at the Second Annual Hospitality Law Conference. Houston, Texas. 

Kolios, C. & Frye, W. D., (2003). An investigation of energy surcharge policies of full and select service hotels in western and central New York state. Roundtable presentation at The Eighth Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism. Las Vegas, Nevada. Advances in Hospitality and Tourism Research, Vol. VIII, of The Eighth Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, Qu, H. & Moreo, P. J. (eds.). 

Frye, W.D., (2002). The legal and ethical considerations of hotel overbooking in twelve metropolitan markets. Refereed standup presentation at The Ninth Annual International Conference Promoting Business Ethics. Niagara Falls, New York.  

Frye, W.D. & Mount, D.J., (2002). An examination of job satisfaction of hotel general managers according to extrinsic, intrinsic, and general motivational factors. Refereed standup presentation at the International Council of Hotel, Restaurant, and Institutional Education International Conference. Orlando,  Florida.

Frye, W.D. & Mount, D.J., (2001). An examination of job satisfaction for hotel general managers based on hotel size and service type. Refereed standup presentation at the Council of Hotel, Restaurant, and Institutional Education International Conference. Toronto,  Ontario. Awarded “Best Paper.”

Frye, W. D. (2001). “Best Practices in Lodging Operations Education” Risk Management Walk-Through Observations Project. Refereed standup presentation at the Council of Hotel, Restaurant, and Institutional Education International Conference. Toronto,  Ontario. Awarded “Best Practice.”

Mount, D. J. & Frye, W. D., (2000). The impact of hotel size and service type on employee job satisfaction. Refereed standup presentation at the Council of Hotel, Restaurant, and Institutional Education International Conference. New  Orleans, Louisiana. 

Peankurdsuk, T. & Frye, W. D., (2000). Inbound women travelers: Their needs and wants in Thailand’s hotel market. Refereed standup presentation at the Fourth Biennial Conference, Tourism in Southeast Asia & Indo-China: Development, Marketing, Sustainability. Chiang Mai, Thailand.  

Peankurdsuk, T. & Frye, W. D., (2000). Inbound women travelers: Their needs and wants in Thailand’s hotel market (pilot study). Refereed poster session at The Fifth Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism. Houston, Texas. 

Frye, W. D. & Eicher, C., (1999). The benefits of school-to-work initiatives for hospitality organizations: Formula for success in Pennsylvania. Refereed standup presentation at Hospitality Industry Diversity Institute Conference. Cleveland, Ohio. Proceedings of the Hospitality Industry Diversity Institute Conference, August, 1999, Chernish, W. (ed.).  

Frye, W. D., (1999). The importance of training for service quality in the hospitality industry. Refereed standup presentation at The Fourth Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism. Las Vegas, Nevada. Advances in Hospitality and Tourism Research, Vol. IV, of The Fourth Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, Miller, J. & Bagdan, P. J. (eds.).

Frye, W.D., (1999). Compensation, benefits, and career development characteristics: A study of potential four-year hospitality school graduates’ perceptions (pilot study). Refereed standup presentation The Fourth Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism. Las Vegas, Nevada. Advances in Hospitality and Tourism Research, Vol. IV, of The Fourth Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, Miller, J. and Bagdan, P. J. (eds.).

Frye, W.D., (1997). The legal and ethical considerations of overbooking utilizing yield management techniques in the hospitality industry. Refereed standup presentation at The Second Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism. Las Vegas, Nevada. Advances in Hospitality and Tourism Research, Vol. II, of The Fourth Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, Bosselman, R., Bowen, J., & Roehl, W. (eds.).

Frye, W.D., (1997). The existence of gender-based price discrimination in places of public accommodation. Refereed standup presentation at The Second Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism. Las Vegas, Nevada. Advances in Hospitality and Tourism Research, Vol. II, of The Fourth Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, Bosselman, R., Bowen, J., & Roehl, W. (eds.).